Returns & Refund Policy

We want you to be completely satisfied with your purchase from fashionsiksilk.com. If you’re not happy with your order, we’re here to help.

Returns
You may return most items within 30 days of delivery for a refund or exchange, provided they are unused, in their original condition, and with all tags attached. Some items may be exempt from returns, such as sale items or personalized products.

To initiate a return, please contact our customer service team. You will be responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days, depending on your bank or payment provider.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and photographic evidence. We will work to resolve the issue promptly, either by sending a replacement or issuing a refund.

Non-Returnable Items
Certain items cannot be returned, including sale items, intimate apparel, and personalized or customized products.

Shipping Costs
Return shipping costs are the customer’s responsibility unless the return is due to our error. Shipping fees for original orders are non-refundable.

If you have any questions about our Returns & Refund Policy, please reach out to us.